Outsourced IT

Outsourced IT

Aeriandi offers a range of support services to suit your individual IT needs. We service Small and Medium Businesses, Primary & Secondary Schools and Colleges, and our support is customisable to suit your requirements:

1. Assisted – Telephone / Email / Web Support can be provided. Using a variety of tools, we can monitor the status of your network remotely and carry out any maintenance, updates or configuration as they are required.

2. Supported – We can provide engineers to visit your site for occasions where a hands on approach is needed or in the cases where remote access isn’t possible.

3. Fully Managed – Designed for complete stress free IT, the Managed Contract Support Package allows our consultants to work directly for you. We can provide a full IT support solution, including supplying on site IT Support staff, as if they were part of your team.

IT Support Team

Our team of experts can provide complete computer support for all IT services and solutions. We have access to a broad range of skills including Database Experts, Security Consultants, Network Specialists, Telephony guru’s, Programmers and Web Designers.

IT Support Tools

Within all of our Support Packages we use a range of tools to allow us to provide a pro-active service with automation and reporting. These include:

  • A fully auditable and tracked Helpdesk System
    • Our online Support Tracking System has been developed in conjunction with our client's feedback, providing an easy-to-use system that monitors support issues and events as they occur. Support details are tracked and reported in real-time so you can be confident of the status of any enquiry.
  • Forum – a knowledge base of up-to-date IT resource
  • Wiki – a customisable help resource
  • Proactive Monitoring tools - we aim to detect problems before they affect your IT services by using a multitude of monitoring applications.
We monitor:
  • Windows Services
  • Virus Protection
  • Firewall Protection
  • Network Connectivity
  • Email
  • Databases

 

History of IT Support

Established in 2002, Aeriandi has been advising businesses and organisations on all aspects of their IT for over 6 years. We have an excellent track record!
Example Case Studies coming soon...

Services

We offer Advice and Support on:

  • Network Infrastructure
  • Hardware Purchases: Servers, Desktops, Printers etc.
  • Storage & Backup
  • Microsoft Domains
  • Mac Networks
  • Email
  • Sharepoint / Websites
  • Antivirus
  • Firewall / Internet Protection
  • Phone Systems
  • CCTV & Physical Security
  • Printers
  • Licensing

 

Academic

Following Becta guidelines we specialise in IT support to Schools and we have experience in offering a broad array of services to schools. Our Engineers can provide advice and support on:

  • Full Network and Security Audits
  • Supporting IT lessons
  • Guidance and Tuition to teaching and admin staff
  • Virtual Learning Environments (VLE's - Moodle, Blackboard)
  • File / Application / E-Mail Server support
  • MIS and other Admin Systems
  • Interactive Whiteboards, Projectors e.g. Promethean & Smart Boards
  • Full Disaster Recovery Management


We offer a single point of contact for IT services to schools, enabling you to focus your valuable time and resources on the many other aspects of running a school.

 

Specialist Expertise

Specialist Expertise on

  • Microsoft ISA 2006
  • Microsoft Server 2003
  • Microsoft SQL Server 2005
  • Symantec Backup Exec
  • Symantec Ghost
  • Dell Poweredge Servers, Dell Powerconnect Switches – HP Servers and HP ProCurve Switches
  • Microsoft Exchange 2003 / 2007
  • Watchguard Firewalls - Certified Professionals